
Stair Lift FAQs

What is a stair lift and how does it work?
A stair lift is a motorized chair that glides smoothly along a rail attached to your staircase. It provides a safe and effortless way to travel between floors, eliminating the challenges of navigating stairs. When not in use, the seat and footrest can be folded compactly, minimizing obstruction of the staircase.
What safety features does a stair lift offer?
Your safety is our priority. Stair lifts are equipped with a range of features designed to provide peace of mind and ensure a secure ride. These include sensors that detect obstacles on the staircase and automatically stop the lift, seat belts for added security, and a reliable braking system that engages if any issues arise with the drive system. The swivel seat locks securely in place, both when entering/exiting the lift and during operation, preventing any accidental movement. Additionally, constant pressure controls require you to maintain contact with the controls throughout the ride, ensuring you’re always in control.
How difficult is it to get on and off the stair lift?
Getting on and off a stair lift is surprisingly easy. The seat is designed to gently swivel, making it simple to sit down or stand up at the top or bottom of the stairs. This thoughtful design ensures a safe and comfortable transition, even for those with limited mobility.
How are stair lifts powered?
You have a choice when it comes to how your stair lift is powered. Some models operate on DC batteries that are continuously charged when plugged into a standard outlet. This provides an important advantage: your stair lift will continue to function even if there’s a power outage. Other models run directly on AC power from your home’s electrical system, offering seamless operation whenever you need it.
How much space does a stair lift use?
Stair lifts are designed to be as unobtrusive as possible, minimizing their impact on your staircase. When folded, a typical stair lift occupies approximately 14 inches of space. During use, this expands to about 25 inches. If your staircase has a handrail, the stair lift will require slightly more space, needing around 17 inches when folded and 28 inches when in use.
What if the stair lift was left upstairs and I'm downstairs?
Stair lifts are designed for effortless operation, even when shared by multiple users. With two remote controls included, everyone can have their own. The intuitive controls make it simple to call the stair lift to your location, whether you’re at the top or bottom of the stairs. This eliminates the inconvenience of having to retrieve the stair lift from another floor and ensures that it’s always readily available when needed.
What happens if something is in the way of the stair lift?
Stair lifts are equipped with advanced safety sensors that detect any obstacles in their path. If an object, such as a misplaced item or a pet, is detected on the staircase, the stair lift will automatically stop to prevent any collisions or accidents. Once the object is removed, the stair lift can be easily restarted, allowing you to continue your journey safely.
Is the stair lift noisy?
Stair lifts are designed to operate with minimal noise, ensuring they don’t disrupt your household or neighbors. The quiet motor allows you to use the stair lift any time of day or night without worry.
Does the stair lift come with a warranty?
At Access Elevator & Lifts, Inc. (AEL), we believe in the quality of the stair lifts we install. That’s why every stair lift we offer comes with a comprehensive warranty for your peace of mind. While specific warranty terms may vary depending on the manufacturer, you can be assured of at least a two-year warranty on parts and a five-year warranty on the drive train. For detailed warranty information on a specific stair lift model, please don’t hesitate to contact our knowledgeable sales team.
Can a stair lift be installed on a curved staircase?
Yes, absolutely! While straight staircases are the most common, Stannah offers stair lifts specifically designed for curved staircases. These models feature a custom-made rail that follows the unique contours of your staircase, ensuring a smooth and comfortable ride.
What happens if the power goes out? Will my stair lift still work?
Many stair lifts, including models like the Bruno Elan, are equipped with battery backup systems. This means that even during a power outage, your stair lift will continue to operate, allowing you to safely navigate your stairs.
Are stair lifts covered by insurance or Medicare?
In some cases, stair lifts may be covered by insurance or Medicare. It’s best to contact your insurance provider or Medicare representative to inquire about coverage options and eligibility requirements.
Can I take my stair lift with me if I move?
Yes, stair lifts can often be removed and reinstalled in a new home, as long as the new staircase is as long as or shorter than your existing staircase. However, it’s important to consult with a qualified technician to assess the feasibility and ensure proper installation in the new location.
How much weight can a stair lift hold?
Stair lifts have weight capacities that vary by model. Most standard stair lifts can accommodate users up to 300 lbs, while heavy-duty models can support even greater weight. It’s essential to choose a stair lift with an appropriate weight capacity to ensure safe and reliable operation.
What is the typical lifespan of a stair lift?
With proper maintenance, a stair lift can last for many years. Regular servicing and prompt repairs can help extend the lifespan of your stair lift and ensure its continued reliability.
Can I rent a stair lift instead of buying one?
Yes, stair lift rental options are available for those who need a temporary solution or prefer not to make a long-term investment. Contact AEL to inquire about our rental options and pricing.
What kind of maintenance does a stair lift require?
Stair lifts require regular maintenance to ensure optimal performance and longevity. This typically includes periodic inspections, lubrication of moving parts, and battery checks. AEL offers comprehensive maintenance plans to keep your stair lift in top condition.

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